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Experts at your side

Plezi’s committed team provides you with personalised support through a range of media to help you achieve your inbound marketing goals.

Meet the Happiness Factory

You will not be on your own for your Plezi adventure.

Members of the Happiness factory are a kind of an extension of your marketing team and help you make the right decisions on a daily basis.

Gabriele de Lamaze

Head of Customer Success

Lucile Rivière 

Customer Success Manager

nabila el bouzari
Nabila El Bouzari 

Customer Success Manager

Daniela Burbano  

Customer Success Manager

Our Onboarding and training

KICK-OFF

Our onboarding starts with a personalised kick-off to get to know your business and objectives.

WORSHOPS

This kick-off is followed by 3 business workshops for an optimal and quick set-up of Plezi. 

THE ONBOARDING DOESN’T STOP THERE!

Each quarter, your assigned CSM will suggest an appointment to monitor your skills development. You can also check your customised score at any time to track your progress on Plezi.

“Perfect, everything has always been very clear and pleasant! A very good relationship with Nabila. A question? The Happy Academy and the chat room respond it promptly. The customer support and time availability are beyond our expectations!”

Lisa PuigWIDMEE
Read the case study

“Thank you for your help, your tool is incredible and it's great to be well supported to make the most of it!”

Clémence MignolaDEEPKI

“I learned inbound with Plezi. When we had questions, we used to ask the team a lot and had an answer within the day, it was very good.”

Audrey DoresseNEOLEDGE
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“Very good training, well paced workshops and very clear explanations. We had all the answers to our questions at the beginning of each workshop and we really appreciate the team's energy and patience.”

Laurence ServatDIGITALKEYS

“As soon as I have a question, the support is always there, friendly and competent. Every time, they hit the nail on the head.”

Emilie KerebelTALENCO
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“Great support! They are very reactive! It really allows me to progress on the handling of the tool.”

Claire GuillouKEEPEEK

“Without this onboarding we would probably have needed at least 6 months to really understand all the possibilities of the tool. And we really liked the Welcome Pack. We'll think of something similar for the many upcoming closings that we'll do with Plezi :)”

Anatole PatyLES GRAPPES

“Personalised support, availability (email and chat), kind and qualitative answers (both by email, chat, meetings or on the Happy Academy).”

Eva PozzaHELPLINE

HAPPY
ACADEMY

The happy academy is a knowledge base updated at the request of our customers and accessible 24 hours a day.

The idea is to give you all the keys you need to use Plezi and enhance your digital marketing skills.

Files
to help you to
take your first steps
on Plezi

A “Tips & Tricks” section with all the ingenious advice from our teams

A knowledge base about Digital Marketing to improve your skills

 A FAQ
with all the
the answers
to your questions….

CHAT

A presence by your side on a daily basis

The happiness factory team is never far away. You can find in Plezi app a chat to ask all your questions!

WEBINARS

Each month, a webinar is organised.

Together, we answer a marketing question and you learn how to put into practice the new marketing tips to improve/optimize your strategy.

Find all the webinars in the Happy Academy

PLEZI CLUB

Every 2 months, meet Plezi’s customer marketers during a private evening to talk about a marketing issue together.

After 1h30 of sharing best practices and discovering tools, you will leave with concrete actions to be implemented the next day to improve your marketing strategy.

PLEZI DAY

The Plezi Day is our annual event dedicated to Inbound Marketing.

For a day, we are all gathered to share our best practices and discuss the future of digital marketing. Conferences and networking allow us to step back to take a better look into our challenges but also into our strategic and operational vision.
In short: a group boost and lots of good ideas to improve our strategy!

Check the video
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